Prescriptions

Repeat Prescriptions

Changes to prescription ordering during Coronavirus

Read more information on Prescription Exemption Certificates and when they will need renewing.

Please allow 2 full working days for your prescription to be actioned by SPMG - if your Doctor thinks he should see you, you will be asked to make an appointment and this may show up as a note on the right hand side of your repeat prescription. REMEMBER: You can order you medications 7 days prior to you running out.

All prescription requests are handled by the Prescriptions Department, based in Seaton Park, so we can improve the consistency and quality of prescription order processing. The Receptionists can explain the ordering options for you and advise you.

There are a number of different ways for you to order your prescription which are listed below.

• Securely Online 24hrs per day, 365days per year via the NHS App and Systm Online.You will need to register first to use this service.
• Leave a message between 08:30am and 4.30pm on the automated line or speak to a Prescriptions Assistant on the phone on 842000 from 09:30am to 12:30pm. Please note there is a 48 hour turnaround on this facility therefore do not leave urgent prescription request.
  
• Drop off your order at any of our branches, using the right-hand side of your prescription. 
  • For the Norham Road Branch place it in the box situated on the reception desk.
    
  • For the Newbiggin Branch place it in the box situated on the wall at the right hand side of the reception desk.
    
• Order by post. 
• 8.30am to 4.30pm – See a Prescriptions Assistant for queries and to register for Systm Online at the Seaton Park branch (closed every Wednesday from 1.00 pm to 2.00 pm). 
• In person at any of our branches – the Receptionist will be able to explain the different ordering options to you and show you how to use the 24hr service. 

Remember if you have asked to collect your prescription from the Chemist, you do not need to visit the surgery to collect it.  Go straight to your chosen Chemist, but please allow sufficient time from ordering.

When placing a request for your repeat medication, please be aware that it could take up to two full working days before it will be ready for collection from the practice by you or your pharmacist.

Bearing this in mind please request your prescription so that you have enough medication to last two full working days plus any weekends and bank holidays that may occur during this period.

As a guide please refer to the chart below:-

Electronic repeat dispensing prescriptions

A new way to get your repeat prescriptions

Our Practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients who may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits.

Urgent Medication Requests