When the surgeries are open and how to make appointments with Doctors or Nurses.
We have a range of services from Asthma Clinics to Chronic Disease Clinics.
Monday | 7.00am - 8.00pm |
Tuesday | 7.00am - 8.00pm |
Wednesday | 7.00am - 6.00pm |
Thursday | 7.00am - 6.00pm |
Friday | 7.00am - 6.00pm |
The telephone lines do not open until 08:00am and this is for emergencies only.
Due to the current situation with coronavirus we will be opening on one Saturday every 4 weeks from 8.30am - 12.30pm (as of 24/07/2020).
On the day you can call and book an appointment to speak to a GP. If the GP feels they need to see you will be asked to visit the surgery. Please be mindful of the most common symptoms of coronavirus:
Newbiggin Branch
Monday, Tuesday, Thursday, Friday | 8.30am - 5.30pm (Closed 1.00pm - 2.00pm for Lunch) |
Wednesday | Open all day |
The Practice offers some routine pre-booked appointments, a reception service for booking future appointments, obtaining test results and collecting pre-ordered repeat prescriptions and forms.
Outside of the normal surgery hours we are not staffed to deal with urgent or acute matters. You can access care by dialling 111.
Can't get an appointment?
Find out why and what we are doing to help or read our access strategy.
We have recently made changes to the range and amount of appointments you can book on line. We now have GP face to face and telephone appointments and appointments across our various clinics.
Online Appointment-
Online GP Telephone Appointments - Please only book if:
• you have been asked by your GP surgery following blood tests / results, or
• if you have been asked by a GP to book a medication review.
Please do not book if:
• you have an urgent need or
• if you have an administrative query e.g. form completed.
Online Medication Review Telephone Appointments – Please book if:
• you have been advised by your healthcare professional or
• you feel you would benefit from a medication review.
Online Blood Test Appointments - Please only book when asked to by an NHS Doctor or Nurse.
Online Cervical Smear Appointments - Please only book if you have received an invitation letter from NHS screening.
Online Contraception Appointments - Please only book if you have been advised by your health care professional that you need a pill check or depo injection.
Online Annual Chronic Disease Health Check Appointments – Please only book if you have received an invitation letter.
Online Asthma or Diabetes or COPD Appointments – Please only book if you have received an invitation letter.
Online Midwife Appointments – Please only book if you are more than 8 WEEKS pregnant.
Please remember to Cancel your appointment if you no longer require it
Seaton Park Medical Group are actively tackling the numbers of missed appointments in the practice, we are highlighting to patients the importance of making sure they attend or cancel where the appointment is not required.
If you no longer require your appointment please let us know in good time by calling the dedicated cancellation line on 01670-528102.
This allows the appointments to be used by others and enables us to make the best use of our clinician’s time.
Please be aware if you have had two (2) missed appointments in six (6) months or three (3) in twelve (12) you may receive a yellow card letter regarding your non-attendance.
Thank you in advance.
In order to help you contact the right person first time we have introduced Navigation.
Our Doctors have developed a special computer programme called NAVIGATOR to help you get to the right appointment. It is a tool that has been written by the doctors for the Medical Receptionists to use, so they can guide you to the right professional.
The Medical Receptionists have specialist training in using NAVIGATOR, so when they ask for information about your problem they are not being nosey - they are doing their job.
Please help us to help you... we will have more GP appointments to offer patients who DO need to see the doctor, if the patients that don't need a GP are guided to the right appointment for them!
Should you need to see a Doctor and you are too ill to attend surgery please ring before 10.30am for a home visit. This will allow us time to plan our day. Our receptionist may ask you questions about your illness; she is not being nosy - she is specially trained for this job.
A doctor will ring back to establish how the problem can best be dealt with.
Please try to ring before 10.30am if you think you need a visit.
REMEMBER:
The Xpress Clinic runs daily. Appointments can be booked on the day, or the day before.
The clinic is run by specialist trained nurses. The doctors have worked with the nurses to develop their skills in minor illness such as:
All telephone calls are recorded for training and your protection.
The Practice closes the third Thursday afternoon of every month (apart from April when it is the fourth Thursday) between 12pm and 4pm for TIPTOES, Training in Protected Time, Ongoing Education Scheme.
This enables us to provide ongoing training, education and development for all our staff to support continuous improvement in customer service standards and patient care. The dates effected are:
Free advice and treatment is available for the following minor health conditions:
Bites & Stings | Ear Wax |
Chicken Pox | Fungal & Yeast Infections |
Colds | General Muscular Aches & Pains |
Cold Sores | Genital Thrush |
Colic | Headlice |
Conjunctivitis | Heartburn & Indigestion |
Constipation | Mouth Ulcers |
Coughs | Nappy Rash |
Cystitis in Women | Oral Thrush |
Dermatitis & Eczema | Threadworm |
Diarrhoea | Warts & Veruccea |
For more information on Think Pharmacy First from the NHS click here.
The purpose of this section is to explain and help you cope with minor illness at home – explaining simple treatments for minor illnesses which occur in every family from time to time. In some of these cases there is nothing a doctor or nurse can do that a patient cannot do just as well. For useful health information on many illnesses please visit www.patient.co.uk.
Remember, whenever you are really anxious or ill, advice can be obtained on the telephone from the surgery or by telephoning NHS 111 or by going to www.nhs.uk/111
Find out more information about the Accessible Information Standard...