Surgery Opening Hours
Norham Road Branch
|Monday||7.00am - 8.00pm|
|Tuesday||7.00am - 8.00pm|
|Wednesday||7.00am - 6.00pm|
|Thursday||7.00am - 6.00pm|
|Friday||7.00am - 6.00pm|
The telephone lines do not open until 08:00am and this is for emergencies only.
Due to the current situation with coronavirus we will be opening on one Saturday every 4 weeks from 8.30am - 12.30pm (as of 24/07/2020).
On the day you can call and book an appointment to speak to a GP. If the GP feels they need to see you will be asked to visit the surgery. Please be mindful of the most common symptoms of coronavirus:
- high temperature
- new and continuous dry cough
- breathing difficulties
- loss of sense of taste or smell
|Monday, Tuesday, Thursday, Friday||8.30am - 5.30pm (Closed 1.00pm - 2.00pm for Lunch)|
|Wednesday||Open all day|
Pre booked services and Enquiries
The Practice offers some routine pre-booked appointments, a reception service for booking future appointments, obtaining test results and collecting pre-ordered repeat prescriptions and forms.
Outside of the normal surgery hours we are not staffed to deal with urgent or acute matters. You can access care by dialling 111.
- Routine Face to Face Appointments - These can be booked up to two weeks ahead by telephoning 01670 811811. The practice aims to be able to offer a routine appointment within three working days but in times where demand exceeds availability this will not always be possible.
- Routine Telephone Appointments - lots of things can be dealt with on the telephone, such as medication reviews, repeat sick notes and review of long term problems. If you are not sure whether you will need to be seen, make a telephone appointment, and the doctor can arrange to see you face to face if necessary.
- Same Day Appointments - anybody requesting to be seen on the same day will now be offered a telephone appointment with the GP. If the doctor needs to examine you, they will organise for you to come to the surgery. Up to two thirds of problems can be dealt with over the phone, and this system allows more time for the doctors to spend with those who need it most. Phone after 8.30am for a same day phone appointment. Click here for more information about telephone appointments.
- Urgent Advice - please let the receptionist know if you feel your call is urgent - we have a duty doctor available for emergency problems from 8.00am to 6.00pm Monday to Friday.
Can't get an appointment?
Find out why and what we are doing to help or read our access strategy.
We have recently made changes to the range and amount of appointments you can book on line. We now have GP face to face and telephone appointments and appointments across our various clinics.
Online GP Telephone Appointments - Please only book if:
• you have been asked by your GP surgery following blood tests / results, or
• if you have been asked by a GP to book a medication review.
Please do not book if:
• you have an urgent need or
• if you have an administrative query e.g. form completed.
Online Medication Review Telephone Appointments – Please book if:
• you have been advised by your healthcare professional or
• you feel you would benefit from a medication review.
Online Blood Test Appointments - Please only book when asked to by an NHS Doctor or Nurse.
Online Cervical Smear Appointments - Please only book if you have received an invitation letter from NHS screening.
Online Contraception Appointments - Please only book if you have been advised by your health care professional that you need a pill check or depo injection.
Online Annual Chronic Disease Health Check Appointments – Please only book if you have received an invitation letter.
Online Asthma or Diabetes or COPD Appointments – Please only book if you have received an invitation letter.
Online Midwife Appointments – Please only book if you are more than 8 WEEKS pregnant.
Please remember to Cancel your appointment if you no longer require it
Do you have access? If not please speak to one of our receptionists about registering or download the NHS App which also has a handy symptom checker.
Use of Appointments
- Standard face to face appointments are 12 minutes long. If you have several complex problems you can ask for a double appointment.
- An appointment is for one person only, where another member of the family needs to be seen or discussed, another appointment should be made.
- It may not be possible to see the doctor of your choice, although a consultation with another doctor can usually be arranged.
- Please keep your appointment time - if for some reason you cannot keep your appointment please let us know - somebody else may need it.
- On arrival patients should check in at reception.
- Patients arriving late for an appointment must be prepared to wait or make another appointment.
Seaton Park Medical Group are actively tackling the numbers of missed appointments in the practice, we are highlighting to patients the importance of making sure they attend or cancel where the appointment is not required.
If you no longer require your appointment please let us know in good time by calling the dedicated cancellation line on 01670-528102.
This allows the appointments to be used by others and enables us to make the best use of our clinician’s time.
Please be aware if you have had two (2) missed appointments in six (6) months or three (3) in twelve (12) you may receive a yellow card letter regarding your non-attendance.
Thank you in advance.
In order to help you contact the right person first time we have introduced Navigation.
Our Doctors have developed a special computer programme called NAVIGATOR to help you get to the right appointment. It is a tool that has been written by the doctors for the Medical Receptionists to use, so they can guide you to the right professional.
The Medical Receptionists have specialist training in using NAVIGATOR, so when they ask for information about your problem they are not being nosey - they are doing their job.
Please help us to help you... we will have more GP appointments to offer patients who DO need to see the doctor, if the patients that don't need a GP are guided to the right appointment for them!
Should you need to see a Doctor and you are too ill to attend surgery please ring before 10.30am for a home visit. This will allow us time to plan our day. Our receptionist may ask you questions about your illness; she is not being nosy - she is specially trained for this job.
A doctor will ring back to establish how the problem can best be dealt with.
Please try to ring before 10.30am if you think you need a visit.
- Bringing a hot child out of the home will not make them worse and may improve things.
- There are wheel chairs at all sites which you can borrow to travel from a car to the surgery.
- We have access to phones in surgery to enable you to ring for a taxi.
- You may be able to book a "later afternoon" appointment if transport is a problem and a relative or friend is only available after work to bring you.
The Xpress Clinic runs daily. Appointments can be booked on the day, or the day before.
The clinic is run by specialist trained nurses. The doctors have worked with the nurses to develop their skills in minor illness such as:
- Acute cough and chest infections
- Urinary infections
- Sore Throats
- New rashes
- Poorly children over 1
All telephone calls are recorded for training and your protection.
Staff Training Closures
The Practice closes the third Thursday afternoon of every month (apart from April when it is the fourth Thursday) between 12pm and 4pm for TIPTOES, Training in Protected Time, Ongoing Education Scheme.
This enables us to provide ongoing training, education and development for all our staff to support continuous improvement in customer service standards and patient care. The dates effected are:
Dates for 2020
- 16th January
- 13th February
- 19th March
- 23rd April
- 21st May
- 18th June
- 16th July
- 20th August
- 17th September
- 15th October
- 19th November
- 10th December
Think Pharmacy First
Sometimes when you or your family are unwell, you may not need to make an appointment to see your GP (family doctor).
For some illnesses and minor ailments, your local community pharmacist can provide free medication and advice to help you feel better.
The Think Pharmacy First scheme is available to adults who are entitled to free prescriptions on the grounds of low income, and to their children. People over 60 are also entitled to use the scheme.
Advice from your Community Pharmacist is always free. Pharmacists are highly qualified health professionals and are experts in the use of medicines. They are qualified to diagnose and treat all the minor ailments on the Think Pharmacy First Scheme.
Community Pharmacists are also the doorway to NHS services and can advise if your condition needs to be seen by another health professional such as a GP. They can also tell you where other local NHS services are located, such as the nearest walk-in centre.
If you are already entitled to free prescriptions then treatment may also be free on the Think Pharmacy First scheme. For example, if you have a headache, you may be given paracetamol by your pharmacist.
Free advice and treatment is available for the following minor health conditions:
|Bites & Stings
||Fungal & Yeast Infections|
||General Muscular Aches & Pains|
||Heartburn & Indigestion|
|Cystitis in Women
|Dermatitis & Eczema
||Warts & Veruccea|
For more information on Think Pharmacy First from the NHS click here.
Self Treatment of Minor Illness
The purpose of this section is to explain and help you cope with minor illness at home – explaining simple treatments for minor illnesses which occur in every family from time to time. In some of these cases there is nothing a doctor or nurse can do that a patient cannot do just as well. For useful health information on many illnesses please visit www.patient.co.uk.
Remember, whenever you are really anxious or ill, advice can be obtained on the telephone from the surgery or by telephoning NHS 111 or by going to www.nhs.uk/111
Communication & Information Needs
How can we communicate better with you?
Accessible Information Standards
The new accessible information standard was agreed on 24th
June 2015. The standard applies to service providers across the NHS and adult social care system.
Organisations MUST follow the standard in full by the 31st July 2016 they must also put in place certain things before this date to ensure that disabled people have access to information that they can understand, highlighting communication support needs which might be needed.
The standard also tells organisations how to make information
accessible for the following people:
This includes making sure that people get information in different formats if need, such as:
- Service users; and
- Their carers and parents.
To ensure we meet the standards we must do five things:
- Large Print;
- Easy Read format;
- Contact via email;
- Someone to support you;
- The use of a British Sign Language interpreter; or
- Deafblind manual interpreter.
1.We must ask people if they have information or communication needs;
2.Record those needs;
3.Highlight patient records so that it is clear they have an
information or communication need and clearly explain how those needs should be met;
4.Share the information about a person’s needs with other NHS or adult social care providers
when we have consent or permission to do so; and
5.Make sure that people get information in an accessible way and communication support
if they need it.
Find out more information about the Accessible Information Standard...
Please let us know if you have a particular information or
communication need by completing the following form. This will be sent electronically to the practice, or if you prefer please complete one next time you are in the surgery.
By providing this information you consent for it to be shared with other relevant organisations for the purpose of providing healthcare.
If you need to cancel your holiday
If you feel you are too ill to go on holiday, please contact your GP to request take advice on whether to cancel your break and if necessary obtain a cancellation letter for insurance purposes at this point rather than waiting until the illness has passed.